Din Vintage Shop retains 43.09% of returns
...And that's even though exchanges cost the same as refunds. Read more about the impressive case here.
Returns Exchanges
Returns Gift Cards
Choose exchange or gift card
Calculated based on the total return value during the period.
At Din Vintage Shop, it's not just about style – it's about fit. And that places high demands on the return process.
With Returnflows, the popular fashion brand got a solution that meets their customers’ expectations while automating a large part of the workload.
A shop targeting young women – with fit at the center
“We sell clothes where the fit is extremely important – and in our marketing, we emphasize that the clothes must fit perfectly,” says Anders Dahl, co-owner of Din Vintage Shop.
This means that most returns are due to size – not the product itself. So the goal was clear: more customers should choose exchanges instead of refunds.
“This is where Returnflows has truly helped us generate far more exchanges instead of sending money back.”
43.09% convert to gift cards or exchanges – even though free exchange isn’t offered
Since Din Vintage Shop went live with Returnflows, 43.09% of their returns have been converted into gift cards or exchanges. And notably, without offering free exchanges.
“That says a lot about how well it works,” says Anders.
We can now almost handle all returns fully automatically at our third-party warehouse – it saves us huge amounts.
Anders Dahl
Co-owner, Din Vintage Shop
Aarhus, Jun. 2025
From manual handling to Auto Close
Previously, return handling was heavy and manual. Today, it runs almost by itself. “We can now almost handle all returns fully automatically at the warehouse – it saves us a lot of time and especially resources as we reduce the third-party warehouse’s involvement.”
This means that the warehouse basically only has to open the package and restock the products – and then all return handling is done.
This is made possible by the Returnflows feature Auto Close. Customers can follow along on the status page, and because everything is integrated directly into Shopify, the overview is always just one click away.
Close dialogue and fast execution
“Customer service is ten out of ten – they listen to our input and ideas, and you can tell they actually use them actively in product development.”
Yes – it’s as simple as that, Anders. Thank you for a brilliant collaboration!
About Din Vintage Shop
Danish fashion webshop focused on clothing for young women. Well known for being trend first-movers and their particularly authentic branding on platforms like TikTok.
Founded
2020, Aarhus
Webshop
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