Matchwinner scores with a reimagined return flow
Matchwinner has truly made returns part of the game. The webshop uses Returnflows to create a smarter, faster, and more user-friendly return process.
Returns Exchanges/Giftcards
Of which €28,157.44 in exchanges and €2,512.16 in issued gift cards.
Choose exchange or gift card
Calculated based on the total return value during the period.
At Matchwinner, which connects football culture through mystery boxes and vintage football shirts, everything needs to be on point – including the return process.
With Returnflows, customers stay on the webshop throughout the return process. They get full visibility of their order and can easily exchange for a different size, color, or an entirely new product.
Everything happens in a seamless, user-friendly setup – without external portals, return forms, or emails.
An improved process – for both customers and customer service
A large portion of manual and repetitive support inquiries has disappeared. Customers understand the flow, can act quickly, and face fewer obstacles.
This means that the team behind Matchwinner can now spend more time developing the shop, creating content, and handling the inquiries that truly require a human touch.
Returnflows has helped us remove the manual work from our return process while retaining much more revenue than before.
Laust Streton Terp
Co-founder, Matchwinner
Matchwinner
Incentives that are win-win
“One of our favorite features is the gift card option: When customers want a refund, we offer a gift card with 15% extra value. It’s a win-win – customers get more out of their return, and we send significantly less money out of the business,“ says Laust.
– “Honestly, it’s the feature we’re happiest with. Five stars from us,“ he adds.
About Matchwinner
Known for its appearance on Dragon’s Den, mystery boxes, and its close bond with the football-loving community.
Founded
2023
Webshop
Integrations
Transform your returnflow
We deliver results across niches, order sizes, and return volumes. Let’s talk about how we can help you too.
A snapshot of our features
Full control over your return process
We handle the little details that make all the difference.
Integrations that fit seamlessly into your setup.
We're ready to help — especially you.
Carriers and markets - just the way you want them.
Shopify POS Integration.
That's serious omnichannel.
Instant Exchange: (even) faster exchanges
Match price differences, order-, and product discounts.
Upsells & Downsells.
We got you covered.
Customize the text, colors, and look to match your brand.
Let's talk
We have so much more to share. Let’s explore how Returnflows can change your returns for the better.