LAKOR enables frictionless exchanges with Returnflows
Previously, return handling at LAKOR was a cumbersome and manual process – today, it's almost fully automated.
Returns Exchanges/Giftcards
Of which €11,459.50 in exchanges and €816.53 in issued gift cards.
Choose exchange or gift card
Calculated based on the total return value during the period.
At LAKOR, good customer service isn't a bonus. It's the foundation.
That’s why the Aarhus-based clothing brand has spent years refining every part of the customer journey. One of the last and most important steps was the return process – which until recently was heavy, fragmented, and manual.
“Returning items used to be both time-consuming and difficult – for both our customers and our customer service team,” says Jannik from LAKOR.
With Returnflows, that has completely turned around.
A digital return flow that feels like LAKOR
At LAKOR, it’s essential that the experience feels complete. With Returnflows, customers can access their order, select the items they want to return, and then exchange for a different size, color, a completely different product – or a gift card. All in one streamlined, intuitive process.
Everything happens directly in LAKOR’s webshop. No external portals. No confusion. No emails back and forth.
Returnflows has made it possible to both streamline the return process and maintain the authentic LAKOR experience we want to offer our customers.
Jannik Wiggers
E-commerce Manager, LAKOR
LAKOR
Time saved = better service
Previously, return requests were handled manually. It was both inefficient and frustrating for customers.
Now the entire process is digital and directly integrated with Shopify. Everything is automatically registered on the order – and the customer service team can focus their time on inquiries where personal service really makes a difference.
Exchanges make the difference
LAKOR has made exchanges the preferred option. What once required manual coordination is now smooth and effortless. Customers get a clear overview of their return items and can, with just a few clicks, choose the right variant and continue shopping.
About Lakor
Danish menswear brand. Known for graphic storytelling, a humorous approach, and a loyal, community-driven customer base.
Founded
2013, Aarhus
Webshop
Integrations
Transform your returnflow
We deliver results across niches, order sizes, and return volumes. Let’s talk about how we can help you too.
A snapshot of our features
Full control over your return process
We handle the little details that make all the difference.
Integrations that fit seamlessly into your setup.
We're ready to help — especially you.
Carriers and markets - just the way you want them.
Shopify POS Integration.
That's serious omnichannel.
Instant Exchange: (even) faster exchanges
Match price differences, order-, and product discounts.
Upsells & Downsells.
We got you covered.
Customize the text, colors, and look to match your brand.
Let's talk
We have so much more to share. Let’s explore how Returnflows can change your returns for the better.