Oversized Lifting Club has turned returns into a strength

Fewer refunds, more exchanges

In fashion, returns are an inevitable byproduct. With Returnflows, the returns process has been moved into the online store, allowing customers to exchange without friction. The result is fewer refunds – and significantly more retained revenue.

The Solution

Oversized Lifting Club’s previous return solution did not support exchanges, so customers had to place a new order if, for example, they wanted to swap for a different size.

Almost since the early days of Returnflows, Oversized Lifting Club has been using the solution and now offers a self-service flow where customers can choose everything from gift cards and exchanges to preferred carrier – and, most importantly, gain full visibility over the returns process.

Returnflows has become a sales driver

Not only have exchanges become possible, but Returnflows also enables customers to swap for more expensive and/or additional products. This has resulted in a significant volume of upsells among Oversized Lifting Club’s customers.

The results speak for themselves. In May, June, and July alone – a 90-day period – exchange value amounted to 206,703.99 DKK, corresponding to 46.8% of the return value.