Matchwinner scores with a reimagined return flow

Matchwinner has truly made returns part of the game. The webshop uses Returnflows to create a smarter, faster, and more user-friendly return process.

Sport & Outdoor•

Matchwinner scores with a reimagined return flow

At Matchwinner, which connects football culture through mystery boxes and vintage football shirts, everything needs to be on point – including the return process.

With Returnflows, customers stay on the webshop throughout the return process. They get full visibility of their order and can easily exchange for a different size, color, or an entirely new product.

Everything happens in a seamless, user-friendly setup – without external portals, return forms, or emails.

An improved process – for both customers and customer service

A large portion of manual and repetitive support inquiries has disappeared. Customers understand the flow, can act quickly, and face fewer obstacles.

This means that the team behind Matchwinner can now spend more time developing the shop, creating content, and handling the inquiries that truly require a human touch.

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Returns Exchanges/Giftcards

Choose exchange or gift card

Returnflows has helped us remove the manual work from our return process while retaining much more revenue than before.

Laust Streton Terp

Co-founder, Matchwinner

1/4

Incentives that are win-win

“One of our favorite features is the gift card option: When customers want a refund, we offer a gift card with 15% extra value. It’s a win-win – customers get more out of their return, and we send significantly less money out of the business,“ says Laust.

– “Honestly, it’s the feature we’re happiest with. Five stars from us,“ he adds.