Pluspige saves a full-time position in the returns department

From manual setup to fully automated returns – and one employee saved

Pluspige went from paper, labels in packages, and manual forms to a simple, digital flow. Today, customers find their own return label, choose a refund, exchange, or gift card – and stay in the shop all the way.

In short

• Fully automated, self-service returns flow
• Exchanges without creating a new order
• Better overview: both received returns and those on the way
• Increased sales in connection with returns

Ken Primby, from Pluspige, states:

"From day one, we have actually reduced our returns department by the equivalent of a full-time employee."

"We also see a significant increase in additional sales in connection with a return. Additional sales we’ve never had before… it was a no-brainer to start using Returnflows."

A significant increase in both exchanges and gift cards – but with a simpler workflow than before.

The Impact of Returnflows

• Significantly reduced time spent on returns processing – equivalent to almost one full-time employee saved in the returns department.
• Customers can exchange items without friction and stay in the shop – generating additional sales in connection with returns.