Din Vintage Shop retains 43.09% of returns

At Din Vintage Shop, it's not just about style – it's about fit. And that places high demands on the return process.

With Returnflows, the popular fashion brand got a solution that meets their customers’ expectations while automating a large part of the workload.

A shop targeting young women – with fit at the center

“We sell clothes where the fit is extremely important – and in our marketing, we emphasize that the clothes must fit perfectly,” says Anders Dahl, co-owner of Din Vintage Shop.

This means that most returns are due to size – not the product itself. So the goal was clear: more customers should choose exchanges instead of refunds.

“This is where Returnflows has truly helped us generate far more exchanges instead of sending money back.”

From manual handling to Auto Close

Previously, return handling was heavy and manual. Today, it runs almost by itself. “We can now almost handle all returns fully automatically at the warehouse – it saves us a lot of time and especially resources as we reduce the third-party warehouse’s involvement.”

This means that the warehouse basically only has to open the package and restock the products – and then all return handling is done.

This is made possible by the Returnflows feature Auto Close. Customers can follow along on the status page, and because everything is integrated directly into Shopify, the overview is always just one click away.

Close dialogue and fast execution

“Customer service is ten out of ten – they listen to our input and ideas, and you can tell they actually use them actively in product development.”

Yes – it’s as simple as that, Anders. Thank you for a brilliant collaboration!