
Today, we’re announcing that we’ve raised a 6M DKK investment from a syndicate of experienced founders and operators, including the founders of Formalize, Kristoffer Abell, Magnus Boye and Jakob Lilholm, as well as Jesper Aggerholm, Co-founder of DanDomain.
When we started Returnflows 19 months ago, it was clear to us that returns had become a massive and expensive blind spot in e-commerce.
At the same time, we saw how most stores had optimized every single step of the customer journey - except the post-purchase experience. Returns were still fragmented, manual, and surprisingly outdated. Paper forms were still being used and data was entered by hand.
From day one, we set out to change that.
We built Returnflows to transform returns from a cost center into a growth lever. We wanted to make product exchanges the new standard, creating a win-win for both stores and their customers, while providing better tools to handle, manage, and analyze returns.
Since our start last year, we’ve already processed more than half a million returns, representing over a quarter of a billion DKK in value across 500+ stores.
With new funding and added expertise, we are ready to accelerate our investment in Returnflows and continue to rethink how we can help brands of all sizes navigate the - to most - otherwise boring world of logistics.
We’re also expanding across Europe, starting with Sweden, Norway, and the Netherlands, where stores face the exact same structural challenges.
Thank you to everyone who has trusted us so far. We feel incredibly privileged and humbled to work with some of the coolest brands in the Nordics.
We’re just getting started.