LAKOR enables frictionless exchanges with Returnflows

At LAKOR, good customer service isn't a bonus. It's the foundation.

That’s why the Aarhus-based clothing brand has spent years refining every part of the customer journey. One of the last and most important steps was the return process – which until recently was heavy, fragmented, and manual.

“Returning items used to be both time-consuming and difficult – for both our customers and our customer service team,” says Jannik from LAKOR.
With Returnflows, that has completely turned around.

A digital return flow that feels like LAKOR

At LAKOR, it’s essential that the experience feels complete. With Returnflows, customers can access their order, select the items they want to return, and then exchange for a different size, color, a completely different product – or a gift card. All in one streamlined, intuitive process.

Everything happens directly in LAKOR’s webshop. No external portals. No confusion. No emails back and forth.

Time saved = better service

Previously, return requests were handled manually. It was both inefficient and frustrating for customers.

Now the entire process is digital and directly integrated with Shopify. Everything is automatically registered on the order – and the customer service team can focus their time on inquiries where personal service really makes a difference.

Exchanges make the difference

LAKOR has made exchanges the preferred option. What once required manual coordination is now smooth and effortless. Customers get a clear overview of their return items and can, with just a few clicks, choose the right variant and continue shopping.